Frequently Asked Questions (FAQs)

Swastik Imports & Exports Pty Ltd
Importers & Distributors of Quality Foods and Religious Products in Australia

🛒 General Questions

Q1. What does Swastik Imports & Exports do?
We are an Australian-based company specialising in the import and distribution of high-quality food products, supplying to retail stores across the country. We also import and sell traditional religious products, including pooja items, murtis (idols), and wooden/marble temples, directly to customers.

Q2. Where are you located?
We are based in Melbourne, Australia and operate through our warehouse facility. Please contact us for specific address or pickup arrangements.

Q3. Do you have a physical store?
We primarily operate online and through wholesale distribution, but in some cases, customers may arrange pickups or view products by appointment.

🍛 Food Import & Wholesale

Q4. Who do you supply food products to?
We supply a wide range of food items to retail stores, grocery outlets, supermarkets, and foodservice businesses throughout Australia.

Q5. Can individuals buy food products directly from you?
At this stage, most food products are sold on a wholesale basis to registered businesses. However, select items may be made available for retail through our online channels.

Q6. What types of food products do you import?
We import a variety of South Asian groceries, including spices, lentils, snacks, flours, cooking oils, and frozen foods, focusing on high quality and authenticity.

Q7. How can a business place a wholesale order?
Please contact us directly via phone or email. Once your business account is verified, you will receive our latest product list, pricing, and ordering details.

🛕 Religious & Pooja Products (Direct to Customer)

Q8. What religious products do you offer?
We offer a wide selection of authentic pooja items, including:

• Murtis (idols/statues)
• Wooden and marble temples
• Brass, copper, and silver pooja accessories
• Incense, diyas, kalash, bells, and more widest product range then any other supplier in Victoria. 

Q9. Are the murtis and temples handcrafted?
Yes, many of our murtis and temples are handcrafted by skilled artisans, using high-quality materials such as wood, marble, or metal.

Q10. Do you offer custom orders for temples or murtis?
Yes, we can facilitate custom design orders for home temples and specific murtis, subject to availability and lead time. Please contact us to discuss your requirements.

Q11. How can I place an order for pooja items?
You can order directly via our website or contact us through phone/email for product photos, prices, and delivery options.

Q12. Do you deliver across Australia?
Yes, we deliver both food and religious products Australia-wide using trusted courier and freight partners. Shipping costs vary depending on the item and location.

💰 Payments & Returns

Q13. What payment methods do you accept?
We accept payments via bank transfer only and other secure online payment methods.

Q14. Do you offer returns or exchanges?
Please refer to our [Return & Refund Policy] for full details. Generally, returns are accepted only for damaged or incorrect items, reported within 24–48 hours of delivery.

📦 Shipping & Delivery

Q15. How long does delivery take?
Delivery time depends on your location and product type.

• Metro areas: 2–5 business days
• Regional areas: 5–10 business days
  Custom or bulky items like temples may take longer.

Q16. Can I track my order?
Yes, tracking details will be provided once your order is dispatched.

📞 Contact & Support

Q17. How can I contact Swastik Imports & Exports?
You can reach us via:

📞 Phone: +61-0425 855 832
📧 Email: swastikimp@yahoo.com.au
📍 Business Address: 11/49-55, RIVERSIDE AVENUE, WERRIBEE , VIC – 3030

🌐 Website: www.swastikimports.com.au