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Privacy Policy

Swastik Imports & Exports Pty Ltd
ABN: 68 155 170 577
Effective Date: 01ST January 2025
Website: www.swastikimports.com.au

1. Introduction

Swastik Imports & Exports Pty Ltd  (“we”, “us”, “our”) is committed to protecting the privacy of individuals and businesses we deal with. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By interacting with us—whether through our website, by phone, email, or in person—you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business activities. The types of personal information we may collect include:

  • Business name and ABN
  • Contact person’s name
  • Email address
  • Phone number
  • Business address and delivery locations
  • Payment and transaction details
  • Website usage data (via cookies or analytics tools)

We do not collect sensitive information (such as health or racial data) unless legally required and with consent.

3. How We Collect Personal Information

We collect information through:

  • Online forms and order submissions
  • Phone or email communications
  • In-person meetings or trade events
  • Website visits and cookies
  • Third-party referrals (with consent)

We aim to collect personal information directly from you, unless it is unreasonable or impractical to do so.

4. Why We Collect and Use Your Information

We collect, hold, and use your personal information to:

  • Process and fulfil wholesale food orders
  • Communicate with you regarding your account or enquiries
  • Send invoices and process payments
  • Maintain business records for compliance
  • Improve our website and services
  • Provide updates, promotions, or product information (you may opt out at any time)

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Delivery and logistics partners
  • Payment processors
  • Our business service providers (e.g. IT, accounting)
  • Legal or regulatory authorities, where required by law

We do not sell or rent your personal information to third parties.

Some third-party service providers may be located outside Australia (e.g. cloud hosting). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

6. Security of Your Information

We take reasonable steps to protect your personal information from:

  • Misuse, interference, or loss
  • Unauthorised access, modification, or disclosure

This includes physical, electronic, and managerial safeguards such as password-protected systems and secure storage.

If we no longer need your information, we will take reasonable steps to de-identify or destroy it securely, unless required by law to retain it.

7. Accessing and Correcting Your Information

You may request access to or correction of the personal information we hold about you by contacting us at the details below.

We will respond within a reasonable time (usually within 30 days) and may ask you to verify your identity. In limited cases, we may refuse access if required or permitted by law, but we will inform you of the reasons.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to collect standard usage information such as:

  • Browser type
  • Pages visited
  • Time spent on site
  • Referring websites

This data helps us improve the performance and usability of our website. You can manage cookie settings in your browser, though some features may not work if cookies are disabled.

9. Direct Marketing

We may use your personal information to send you information about our products, services, or promotions that we believe may interest your business. You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in any email, or
  • Contacting us directly.

10. How to Contact Us

If you have any questions about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, please contact us:

Swastik Imports & Exports Pty Ltd
📧 Email: swastikimp@yahoo.com.au
📞 Phone: +61-0425 855 832
📍 Address: 11/49-55, RIVERSIDE AVE, WERRIBEE , VICTORIA – 3030
🌐 Website: www.swastikimports.com.au

We aim to resolve all complaints promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📌 www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date. We encourage you to review it periodically.