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Terms & Conditions

Swastik Imports & Exports Pty Ltd
ABN: 68 155 170 577
Effective Date:01st January 2025

1. Overview

These Terms and Conditions (“Terms”) govern the use of our website, the purchase of our products, and any business dealings with Swastik Imports & Exports Pty Ltd (“we”, “us”, “our”). By placing an order or interacting with our services, you agree to be bound by these Terms in accordance with Australian Consumer Law (ACL).

2. Products & Services

We supply:

  • Wholesale food and grocery products to registered retailers and businesses
  • Retail and wholesale religious products, including but not limited to murtis (idols), wooden and marble temples, pooja items, and traditional gifts

Product descriptions and pricing are subject to change without notice.

3. Orders & Acceptance

  • All orders must be placed via email, phone, in-person, or through our online store (if applicable)
  • We reserve the right to accept or reject any order
  • Wholesale customers must provide a valid ABN to be eligible for trade pricing

4. Pricing & Payment

  • Prices are quoted in AUD and are inclusive or exclusive of GST as specified
  • Payment terms: full payment before dispatch unless agreed otherwise in writing
  • Accepted payment methods: bank transfer, credit/debit cards, or as listed on your invoice

5. Delivery & Shipping

  • We deliver Australia-wide via third-party courier or freight providers
  • Delivery times are estimates and not guaranteed; delays may occur due to external factors
  • Risk of loss or damage passes to the customer upon delivery

Refer to our [Delivery Policy] for full details.

6. Returns, Refunds & Replacements

  • Claims for damaged, incorrect, or defective items must be made within 24–48 hours of delivery
  • Perishable food items are non-returnable unless faulty or damaged
  • Religious items must be returned unused and in original packaging (where applicable)
  • Refunds or replacements are issued in accordance with Australian Consumer Law

Refer to our [Returns & Refund Policy] for more details.

7. Warranties & Consumer Rights

Nothing in these Terms excludes your rights under the Australian Consumer Law.
You may be entitled to a refund, replacement, or repair if the goods are faulty, unsafe, or not as described.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses
  • Delay or failure to perform due to causes beyond our control
  • Loss or damage during transit (once product has been handed to courier)

Our total liability is limited to the amount paid by the customer for the relevant goods or services.

9. Use of Website

  • By using our website, you agree not to misuse, duplicate, or infringe upon any content, branding, or product information
  • All images, logos, and text remain the intellectual property of Swastik Imports & Exports Pty Ltd unless stated otherwise

10. Privacy

We collect and store your data in accordance with the Privacy Act 1988 (Cth).
Please review our [Privacy Policy] for full details on how your information is collected, stored, and used.

11. Changes to Terms

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the revised Terms.

12. Contact Us

Swastik Imports & Exports Pty Ltd
📍 Unit 11, 49–55 Riverside Avenue, Werribee, VIC 3030
📞 +61 425 855 832
📧 swastikimp@yahoo.com.au

By placing an order or using our services, you acknowledge and agree to these Terms & Conditions.