Support Centre – Swastik Imports & Exports Pty Ltd

Reliable Help & Service You Can Count On

At Swastik Imports & Exports Pty Ltd, customer satisfaction is our top priority. Whether you’re a retail partner, wholesale buyer, or an individual customer, our Support Centre is here to help you with all your queries regarding orders, deliveries, products, returns, or business partnerships.

📞 Contact Our Support Team

Customer Support Hours:
🕘 Monday – Friday: 9:00 AM – 5:30 PM
🕙 Saturday: 10:00 AM – 2:00 PM
❌ Sunday & Public Holidays: Closed

Phone:
📞 +61 425 855 832

Email:
📧 swastikimp@yahoo.com.au

Address (Warehouse & Admin Office):
🏢 Unit 11, 49–55 Riverside Avenue
Werribee, VIC 3030
Australia

📬 How We Can Help You

For Retail Customers:

• Assistance with pooja product orders
• Product availability and delivery updates
• Order tracking and shipping queries
• Returns and damage claims

For Wholesale Clients / Retailers:

• Placing or modifying wholesale orders
• Access to product catalogues and pricing
• Stock availability and restock updates
• Billing, invoices, and payment queries
• Account setup and ongoing support

For Business Enquiries & Partnerships:

• Become a distributor/seller
• Custom orders for temples or murtis
• B2B logistics and bulk import services

🛠️ Support Request Process

1. Email or call us with your query or concern
2. Provide your order number, business name, or contact details for faster support
3. Our team will respond within 1–2 business days

🔁 Return & Refund Support

If you’ve received a product that is damaged, incorrect, or defective, please contact us within:

• 24 hours for perishable food items
• 48 hours for non-perishable or pooja items

We will guide you through the return/replacement process. For full details, please refer to our [Return Policy].

💡 Need Help Fast?

Check out our FAQs section on the website for quick answers to common questions about products, deliveries, and more.

Swastik Imports & Exports Pty Ltd is here to support your business and home with products that bring quality, tradition, and trust.