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Return, Refund & Exchange Policy

Swastik Imports & Exports
(Wholesale Food Supplier – Australia)

Effective Date: 01/01/2025
ABN: 68 155 170 577

At Swastik Imports & Exports, we take pride in delivering high-quality food products to our retail partners across Australia. We are committed to complying with the Australian Consumer Law (ACL) and ensuring fair and transparent dealings with all our wholesale customers.

This policy outlines our approach to returns, refunds, and exchanges, and applies to all purchases made directly from Swastik Imports & Exports by retail businesses.

1. Your Rights Under Australian Consumer Law (ACL)

Under the ACL, you are entitled to a refund or replacement if the product you receive:

  • Is faulty, damaged, or unsafe;
  • Is significantly different from the description or sample;
  • Does not do what we said it would do, or what you asked for and can’t be easily fixed.

These rights cannot be excluded, even for wholesale transactions.

2. No Change of Mind Returns

We do not accept returns, refunds, or exchanges for:

  • Change of mind;
  • Ordering errors;
  • Excess stock;
  • Unsold products.

We strongly encourage all customers to review their orders carefully before confirming.

3. Damaged, Faulty, or Incorrect Products

If you receive goods that are damaged, spoiled, defective, or incorrect, please notify us within 24–48 hours of delivery with the following details:

  • Business name and order number;
  • Description of the issue;
  • Clear photos of the affected product(s).

Once verified, we will offer one of the following remedies:

  • Replacement of the affected product(s);
  • Credit note for future orders;
  • Refund, if a replacement or credit is not suitable.

4. Perishable Goods

Due to food safety regulations, returns on perishable items (e.g., fresh, frozen, or refrigerated products) will only be accepted if:

  • The item was delivered damaged, spoiled, or unusable;
  • The issue is reported within 24 hours of delivery;
  • The product has been stored correctly and not tampered with.

We may request that the product be returned or disposed of safely, depending on the situation.

5. Return Process

To lodge a return request:

  1. Contact us at swastikimp@yahoo.com.au within the required time frame;
  2. Provide all necessary supporting documentation (order number, photos, description);
  3. Our team will assess the claim and respond within 2 business days;
  4. If approved, we will coordinate return, replacement, or credit arrangements.

Returned goods must be:

  • In original packaging (where applicable);
  • Untampered and handled according to food safety standards.

6. Special Order Items

Custom-packed or special-order items are non-returnable, unless they are faulty or not as agreed.

7. Limitation of Liability

Our liability is limited to the replacement cost or refund of the goods supplied. Swastik Imports & Exports is not liable for:

  • Loss of profit;
  • Business interruption;
  • Any indirect or consequential loss.

8. Contact Us

For return or refund inquiries, please contact our Customer Service Team:

📞 Phone: +61-0425 855 832
📧 Email: swastikimp@yahoo.com.au
📍 Business Address: 11/49-55, RIVERSIDE AVENUE, WERRIBEE , VIC – 3030

We are here to help resolve any issues promptly and fairly.